Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to flag an issue with a casino we cover? This page tells you how to reach Online Casinos and what to expect once you do.
How to reach us
The quickest way to get in touch is by email at [email protected]. We read every message that comes in, though the volume from readers across Canada means it can take a couple of business days to work through the queue. If your query is urgent — for example, you're mid-way through a dispute with a casino — say so clearly in the subject line and we'll try to prioritise it.
What we can actually help with
We're an independent comparison site, not a casino operator, a payments processor or a regulator. That shapes what we can and can't do for you:
- We can help with: corrections to our reviews, questions about how we rank or rate Canadian online casinos, feedback on bonus terms we've listed, and general guidance on what to look for before you sign up somewhere.
- We can't help with: processing withdrawals, resolving account bans, or acting on your behalf in a dispute with a casino. Those matters need to go directly to the operator's own support team, or to whichever licensing body oversees them.
If your issue is about problem gambling or you'd like tools and resources for keeping your play in check, our Responsible Gambling page is a better starting point than a support email.
Reporting an error or an outdated offer
Bonus terms, wagering requirements and welcome offers change often, and while we check listings regularly, a promotion can shift between our last update and the moment you click through. If you notice an offer on the site — say, a headline bonus amount or free spins count — no longer matches what a casino is actually advertising, let us know which brand and page it's on. Include a screenshot if you can; it makes the correction faster and keeps the information reliable for the next reader.
Feedback on your own experience
If you've played at a casino we've reviewed, your first-hand experience is genuinely useful to us — whether it was smooth or frustrating. Details that help most include which brand, roughly when you played, what payment method you used, and what specifically went well or badly. We can't verify every individual report, but patterns across multiple messages do inform how we revisit and update our write-ups.
Before you write in, a few things worth checking first
- Read the casino's own terms and conditions page for the offer in question — many withdrawal delays and bonus disputes trace back to a wagering requirement or game restriction buried there.
- Check our About Us page if you want to understand how we operate and what "independent" means for this site.
- If your question is about a UK-facing product rather than the Canadian market, our Non GamStop Casinos page covers that separately and may already answer it.
- For anything relating to how we use information you submit, our Terms and Conditions page has the relevant detail.
What happens after you send a message
- Your email lands in our inbox and is logged against the relevant category — review correction, general feedback, or a reader experience report.
- We read it and, where needed, cross-check it against the casino's current terms or our own records.
- If a correction is warranted, we update the relevant page and note the change internally.
- We reply directly where a response is appropriate, though not every message requires or receives one — general feedback is read and used even without a reply.
We don't promise a fixed response time, and we're upfront that this is a small team working through a genuine volume of correspondence about Canadian online casinos — so a clear, specific message will always get through faster than a vague one.